KonaOps guide
Automate Microsoft 365 onboarding without losing control
KonaOps turns scattered PowerShell scripts and tribal knowledge into reusable automation. Use this playbook to capture HR triggers, align security with every persona, and keep finance looped in on license spend—all while producing an audit-ready log.
Four steps to a dependable onboarding runbook
- 01
Capture HR triggers in one surface
Ingest Workday, BambooHR, or ITSM tickets into a KonaOps queue. Normalize start dates, departments, managers, and risk levels so every workflow begins with complete context.
Outcome: Single source of truth for who is joining, when, and with which access scope.
- 02
Map personas to reusable runbooks
Translate tribal knowledge into parameterized runbooks. Define which licenses, Teams, SharePoint sites, Intune baselines, and mailbox settings ship with each persona.
Outcome: No more improvising per employee—every role inherits a tested automation path.
- 03
Preview and approve every change
KonaOps generates human-readable diffs before running PowerShell-equivalent commands. Review license impact, device posture, and conditional access updates in one panel.
Outcome: Security can green-light updates faster because the audit log is generated automatically.
- 04
Sync confirmations back to the business
Post completion notes and rollback hints to the ticketing system or HR channel. Attach artifacts—PowerShell scripts, Intune JSON, and license receipts—for downstream teams.
Outcome: Stakeholders know exactly when onboarding finished and how to verify it.
Operational checklist
- Align with HRIS data owners on the attributes you can trust before turning on automation.
- Tag licenses and security groups by persona so the AI model can reason about intent.
- Define “blocker” signals (missing MFA, failed device check-in) that keep the workflow paused until resolved.
- Keep a living library of approved Intune baselines with versioning and rollback notes.
- Reconcile every change against a cost dashboard so you can flag unused seats immediately.
Metrics to monitor
- Time-to-ready: Measure hours from HR trigger to license + device completion.
- License waste avoided: Track reclaimed seats when onboarding reuses existing allocations.
- Policy drift incidents: Count how often Intune baselines or conditional access rules were bypassed prior to KonaOps.
- Manual ticket touches: Automate updates back to the ITSM queue so agents do less copy/paste.
Frequently asked questions
How fast can we implement a KonaOps onboarding workflow?
Most teams ship the first automation in under two weeks by importing their existing PowerShell scripts, mapping license templates, and validating one persona before scaling to every department.
Does KonaOps work across multiple tenants for MSPs?
Yes. KonaOps namespaces every runbook and analytics event by tenant, letting MSPs reuse automation safely while still routing approvals to the right client stakeholders.
What controls keep onboarding changes compliant?
Safe previews, dual approvals, and immutable audit logs are built into the workflow. You can require a second reviewer, enforce ticket numbers, and export PowerShell parity for internal auditors.
See the runbook inside KonaOps
We are interviewing Microsoft 365 admins and MSPs to stress-test these workflows. Share your current process and we will prioritize access if the roadmap aligns.