Cybersecurity
PHP2Shell: PHP patches and a website owner’s checklist
The October PHP emergency updates need a runtime check, a separate follow-up review, and evidence that the right system was updated. Here is what to ask your host.
· 7 min read
The Kona journal
Practical guides for better business decisions.
Worked examples, free templates and clear next steps for your business.
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Cybersecurity
Microsoft 365 token theft: an account recovery checklist
A new Huntress investigation shows why a password reset is only part of recovery. Review the account, its sessions, and the changes an attacker may have left behind.
· 7 min read
Cybersecurity
SafePay ransomware: a small-business checklist after CISA’s warning
Turn CISA’s October 20 SafePay warning into specific questions for your IT provider, a tested recovery plan and reviewed security work in Kona.
· 7 min read
AI Strategy
12 practical AI use cases for business—and how to choose your first
Start with a recurring job your team can inspect. Compare twelve useful workflows, choose a manageable pilot, and measure the finished work rather than the first draft.
· 12 min read
Operations
AI customer service workflows: better drafts, fewer avoidable mistakes
A practical operating guide for using AI to classify support requests, find the right policy, and prepare helpful replies that a person checks before sending.
· 9 min read
AI use cases
AI meeting notes that turn decisions into reliable action
A practical workflow for turning authorized meeting notes into a verified decision record and follow-up tracker, without inventing commitments.
· 10 min read
Practical guides & free templates
Start with a decision. Read a worked example, then copy or download the template without an account.
AI ROI calculator: build a business case your team can check
A pilot business case with separate capacity and cash calculations
Vendor evaluation scorecard: a template with a worked example
A documented vendor shortlist, weighted comparison, and next-step decision.
Customer interview analysis: turn notes into a defensible product decision
An evidence-backed next experiment, with its limits and disconfirming signals recorded
Browse all 19 practical guides
- AI ROI calculator: build a business case your team can check
- Vendor evaluation scorecard: a template with a worked example
- Customer interview analysis: turn notes into a defensible product decision
- Standard operating procedure template: a complete onboarding example
- A decision memo template that makes the trade-off clear
- Validate a business idea with evidence, not a polished plan
- Build a competitor matrix that helps a real decision
- Explain market-sizing assumptions so another person can check them
- Check a basic scenario model before using the forecast
- Turn a business plan into a pitch without inventing traction
- Prepare a management report that separates facts from explanations
- 12 practical AI use cases for business—and how to choose your first
- AI customer service workflows: better drafts, fewer avoidable mistakes
- AI meeting notes that turn decisions into reliable action
- An AI internal knowledge base that answers from the right sources
- AI for accounts receivable: a practical review workflow
- AI spreadsheet analysis: check the data before the story
- An AI sales proposal workflow grounded in what you can deliver
- AI employee onboarding: a useful first-week plan